“” “Communication is also quality management praise, give feedback, criticize the most important feedback is productive and constructive criticism, think some praise and recognition are but rather”, so the others: managers use only the two extremes “praise/recognition and criticism of and neglect the third alternative: the feedback discussion. The leadership should use the various techniques of feedback in a meaningful and graduated three step: only praise and acknowledge, then give feedback and initiate changes in behavior, finally criticise. Praise feedback employees grounds give especially, if something has gone wrong and not going well. It is better to expose the situations where something worked, then with appreciative words to praise. A motivating effect unfolds a LOB whenever a detailed rationale is provided and the employee to feel that praise is honestly meant, because it Facts is legitimised.

“Also the Executive can ask the W-: tell me, how have you managed only to cope with the claimant customers?” The executives opened the opportunity to enjoy the success by he or she must detail about him. “Pleasant side effect: Ideally, the entire team benefited from the performance of Mrs who finally have access to a difficult,” customers could find. The behavior change the goal that employees change their behavior from their own free will and drive motivate the feedback discussion followed. Probably, every Executive knows situations, in which he believed, now Mrs Muller should finally be seeing a but it just needs to change its behavior toward colleagues and customers with the result that it continues in the same rut. While I explained exactly her, how she should open a patient talk.” The all too human reason: behavior changes, stimulated from the outside or even enforced, unfold far from the effect, which occurs when they are initiated by the employees from their own insight. Mining is often quoted on this topic. If the Executive takes into account the following principles for successful feedback, the likelihood is great that its staff can feel his honest intention to want to help.